Refund policy

Thank you for shopping at Nightbringer Merch. We want you to be delighted with your purchase, but we understand that sometimes returns are necessary. Please read our returns policy carefully to ensure a smooth process.

  1. Eligibility for Returns: You may return an item within 30 days of receiving it. To be eligible for a return, the item must be unused, unworn, and in its original condition, including all tags and packaging.

  2. Exclusions: Certain items are not eligible for returns, including:

  • Gift cards
  • Downloadable products (e.g., digital music or artwork)
  • Personalized or customized items

  1. Initiating a Return: To initiate a return, please contact our customer support team at nightbringermerch@gmail.com. Please provide your order number and the reason for the return. Our team will guide you through the return process.

  2. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or item arrived damaged). We recommend using a trackable shipping method for your return to ensure its safe delivery.

  3. Refunds: Once we receive and inspect your returned item, we will notify you of its approval or rejection for a refund. If approved, the refund will be processed to your original payment method within 5-7 business days.

  4. Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team. We will assist you with the exchange process and ensure you receive the desired item.

  5. Damaged or Defective Items: If your order arrives damaged or with a manufacturing defect, please contact us immediately with photos of the damaged item. We will arrange for a replacement or refund at no extra cost to you.

  6. Communication: We will keep you informed throughout the return process. If you have any questions or concerns about your return, please don't hesitate to reach out to our customer support team.

  7. Disclaimer: Nightbringer Merch reserves the right to reject any return that does not meet the eligibility criteria stated in this policy. We also reserve the right to update or modify this returns policy at our discretion.

We value your satisfaction and aim to make your shopping experience with us enjoyable. If you have any questions or need further assistance, please contact our customer support team at Nightbringermerch@gmail.com. Thank you for choosing Nightbringer Merch!