Shipping policy
Thank you for shopping at Nightbringer Merch! We are committed to providing you with the best possible shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand how we process and deliver your orders.
Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Please note that during peak seasons or special promotions, processing times may be slightly longer.
Shipping Methods: We offer several shipping options to cater to your needs:
-
Standard Shipping: Estimated delivery time is 3-7 business days for domestic orders and 10-15 business days for international orders.
-
Express Shipping: For those who can't wait to rock their merch, we offer express shipping with estimated delivery within 2-3 business days for domestic orders and 5-7 business days for international orders.
Shipping Rates: Shipping costs vary depending on the shipping method, delivery location, and order weight. You can see the shipping options and rates during the checkout process before making your purchase.
Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the status of your shipment and know exactly when it will arrive.
Customs and Import Duties: For international orders, please note that customs and import duties may apply depending on your country's regulations. These charges, if any, are the responsibility of the customer and are not included in the shipping fee.
Delays and Exceptions: While we strive to deliver your order on time, please understand that unforeseen circumstances like weather conditions or carrier delays may cause delivery disruptions. In such cases, we will do our best to keep you informed and resolve any issues promptly.
Incomplete or Incorrect Addresses: Please ensure that you provide accurate and complete shipping information during checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If an order is returned to us due to address issues, additional shipping fees may apply for re-delivery.
Lost or Damaged Packages: In the unfortunate event of a lost or damaged package during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive your order or provide a suitable resolution.
For any further questions or assistance regarding shipping, please don't hesitate to reach out to our customer support team at nightbringermerch@gmail.com. We are here to ensure your shopping experience with Nightbringer Merch is nothing short of exceptional!